The Center For Airport Management

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For over twelve years CAM has helped airport clients improve concession
revenues while enhancing customer satisfaction. Now Pat Gleason, Stephen Freibrun, and their team join SH&E to expand these services.

CAM has helped many of the world’s leading airports enhance non-airline revenues. SH&E is proud to acquire this renowned consulting firm as part of SH&E’s client offering. From the breakthrough Oregon Market in 1987, Shelly Klapper, the founder of CAM and his colleagues have created a specialized consulting firm of wonderful depth and service – and now a perfect match for the global reach of SH&E

ALL ELEMENTS OF CONCESSION MANAGEMENT

PAIRED WITH SH&E TO COVER ALL AIRPORT NEEDS

CAM assists airports with all critical elements of a complete concession program:

Concession planning, including physical layout, sizing, concept selection, and location
Solicitation and selection of concessionaires, including methodologies for selecting management approach, RFP development, vendor outreach programs, lease development, and objective evaluation techniques

Property management, with its ongoing concession quality assurance and performance management

Beyond SH&E's existing airport expertise in rates and charges, air services marketing, and forecasting, the combined firms deliver management support across a wide variety of airport revenue generators:

Food service

Parking

Cellular/wireless

Rental car

Airport adjacent

property development

cargo programs

Retail

Advertising

Telephones

ATMs and other passenger services

Airlines commerical terminal planning

Data infrastructure

CAM brings its array of long-established programs and proprietary databases, including its CP Steps and C&S Databases, as well as the “Store Doctor”SM and “Retail Assistance Program”SM. These and other hallmark elements of the Center for Airport Management will all become part of the combined CAM-SH&E airport services offering.